If you’re having trouble with an app that you purchased on the App Store, or if a purchase was made by mistake, Apple will gladly refund your money. Here’s how to request a refund from Apple and what to do if your request is denied.
Submitting a Refund Request to Apple
To submit a refund request to Apple, follow these steps:
- Sign in to the iTunes Store or App Store with your Apple ID.
- Select the “Purchased” option from the Quick Links section on either store’s home page (or tap More > Purchased).
- Tap on the product that you’d like to request a refund for and then tap Report a Problem at the bottom of its information page. This will open up an online form where you can enter details about your issue and upload any relevant screenshots or photos if necessary.
Appealing a Denied Refund Request
If your refund request is denied, you can appeal the decision by submitting a request for review through Apple’s support page.
You may be asked to provide additional information about your case and any evidence that could support your argument for a refund.
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